Private Application
Private Application
Your Opportunity to Lead Client Delivery Inside a Growing Creative Agency
This role exists for a senior operator to take full ownership of client relationships and delivery, operating with a high level of trust and autonomy.
Please watch the video below before proceeding.
Our Agency at a Glance
Established client base across multiple industries
High client retention due to strong delivery standards
Lean, collaborative creative team
Consistent monthly retainers
Full Job Description and Requirements:
We’re looking for a Senior Account Manager / Delivery Lead to take ownership of client relationships and delivery across our agency.
If you see yourself as a strong people person, who enjoys managing clients, coordinating creative delivery, and taking responsibility for outcomes, you may have found your perfect role.
We are a creative and marketing agency that works with established brands, and we are looking for a remote Senior Account Manager / Delivery Lead to oversee client communication and internal delivery.
As the agency continues to grow, we need to strengthen our delivery team. This role exists to own the system from client brief, to creator, to client approval, and ensure everything runs smoothly without constant founder involvement.
Our team are innovative, fun, creative, and collaborative. Despite working remotely, there is a strong sense of camaraderie, with opportunities to connect and grow together as a team.
We help brands grow their business through high-quality creative and strong delivery standards, so our clients value clear communication and consistency.
The work you do has a direct impact on client success and long-term relationships.
What Skills You Need:
Experience managing clients within a marketing or creative agency environment
A good eye for detail when it comes to graphic design and video content
A personality that can work well with a range of people, including clients and creatives
A good listener, able to understand client needs and translate them into clear briefs
A willingness to learn and improve, with an interest in refining systems and processes
Flexibility is key, as no two clients or delivery cycles are the same
Your Role:
Managing day-to-day communication with clients
Owning the delivery process from brief, to creator, to client approval
Liaising with designers and editors to ensure work is delivered clearly and on time
Preparing and delivering clear month-end reports for clients
Identifying opportunities to strengthen relationships through trust, retention, and testimonials
You will also have access to training and development opportunities, with progression available for those who want to grow with the agency. We reward people who take ownership, commit to our mission, and enjoy being part of a collaborative team.
What We Are Looking For:
Friendly and confident communication style
Someone who gets satisfaction from delivering a great client experience
Comfortable having difficult conversations when things do not go to plan
Tenacious in solving problems and seeing tasks through
Our environment is modern, positive, and forward-thinking. We do not tolerate negativity or blame culture. We value proactive problem solvers, hard workers, and people who bring good energy, while also being able to work independently when needed.
There are strong opportunities here, with good potential for someone who takes responsibility and performs well. If you want to feel like you are doing meaningful work, growing as part of a team, and building strong client relationships, we want to hear from you.
We encourage continuous development. We have a strong learning culture and believe it is vital to keep improving how we work and how we deliver.
Job Types: Full-time,
Salary: £30,000.00-£40,000.00 per year (TBA)